Shipping & Delivery Policy

• Same-Day Shipping: Orders placed before 1 PM (PT) on business days ship the same day.

• Next-Day Shipping: Orders placed after 1 PM (PT) or on weekends/holidays will ship the next business day (Monday).

• Address Accuracy: Please double-check your shipping address during checkout. Address changes cannot be made once the order has been dispatched.

 

Delivery Options & Shipping Fees

Destination	Order Value	Shipping Fee	Delivery Time	Shipping From
United States	Under $49	$6.99	3-7 business days	U.S. Warehouse
	Over $49	FREE	3-7 business days	U.S. Warehouse
International (Outside the U.S.)	Under $99	$14.99	10-15 business days	Hong Kong Warehouse
	Over $99	FREE	10-15 business days	Hong Kong Warehouse

Expedited Shipping: Available for an additional $12 (Delivery within 2-5 business days).

 

Customs, Duties & Taxes

• No Hidden Fees: All customs duties, taxes, and import fees for international orders are fully covered by us. You will not face any extra charges upon delivery.

 

Tracking Information

• You will receive a shipping confirmation email containing your tracking number once your order leaves our warehouse.

• Tracking details typically update and become active within 12-24 hours after dispatch.

 

Cancellations & Changes

• 4-Hour Window: You can cancel or modify your order within 240 minutes (4 hours) of placing it.

• Once an order has been processed or shipped, we unfortunately cannot apply any changes or cancellations.

 

Returns & Exchanges

• 30-Day Guarantee: We offer a 30-day return policy for unused items in their original, unopened packaging.

• Damaged or Incorrect Items: If your order arrives defective, incorrect, or damaged, please contact us immediately for a replacement or refund.

 

Contact Us

For any questions regarding your shipment, feel free to reach out to our support team at support@hibigbeauty.com.